Thanks to guest blogger Don Stuckey for allowing me to reblog his post from his helpful site allaboutthebuzz.net! I have had bosses in the past that were not quick to thank, and perhaps have you, so glad to be able to share Don’s post:
I JUST WISH MY BOSS WOULD TELL ME THANK YOU!
Employees have repeatedly told researchers getting recognition for a job well done is extremely important to them. So why do we continue to hear employees say. “I just wish my boss would tell me thank you!” I think it is because leaders do not realize the importance of praise and recognition or do not know how to do it.
So Listen Up Leaders and let me share some important information with you.
Research says appreciation is important
Research by Lawrence and Lindahl in 1949 asked employees to rank order ten items according to how important each item was to them. Employees said the item most important to them was appreciation for a job well done. Then the researchers asked managers to rank the same ten items most important to their employees. Managers said appreciation was one of the least important items to their employees. The same study was repeated in the 1980s by Ken Kovich and in the 1990s by Bob Nelson. The results were almost identical to the study by Lawrence and Lindahl. In other words, employees keep saying appreciation is important to them but managers do not listen. I remember sharing this information with a group of trainees a few years ago and asked “What does this information mean.” The first response was “Managers do not have a clue.”
Let’s look at some other research results:
- A Society for Human Resources Management study found that 79% of people who leave a job cite “perception of not being appreciated” as a major reason for leaving a job
- Gallup research found that 65% of American employees said they had not received any praise in the last year
- But 93% of all employees want to receive recognition from their manager
Common sense says appreciation is important
Stephen Covey made the importance of appreciation very clear in The Seven Habits of Highly Effective People by using a metaphor. He pointed out that a relationship between two people is like an emotional bank account. Just like in a financial bank account, I cannot make withdrawals in a relationship until I make deposits. And there always has to be more deposits than there are withdrawals. What’s a deposit in a relationship? Appreciation or positive comments. What’s a withdrawal? Accountability or negative comments.
Aubrey Daniels included in his book, Bringing Out the Best in People, the relationship between positive comments to negative comments is a four to one ratio. That means I need to give appreciation four times more often than I give constructive comments. Wow! Are you doing that? Are you doing that to your employees? Your significant other? Your friends? How’s your emotional bank account with employees, friends or your significant other? Is it overdrawn?
An easy way to show appreciation
Research by Gallup says you need to show appreciation once every seven days to everyone. That makes this four-step process really important to help you know how to show appreciation.
- I saw what you did
- I appreciate it
- Here is why it is important
- Here is how it makes me feel
Let’s bring the four-step process to life and see how easy it is:
“Judy, I saw how you greeted and treated your last customer. I appreciate it when you make our customers feel important. There are so many options available to our customers to shop and I know your great service will bring that customer back to our store. I am so excited you are part of our team. Thank you.”
Do you think Judy will repeat that great service? Absolutely! Do you think Judy feels appreciated? Absolutely! I think Judy will be telling others, “I really like my job.”
- Remember the importance of appreciation.
- Remember the 4:1 ratio.
- Remember to show appreciation to everyone at least every seven days.
- Remember the four-step process.